We offer FREE delivery for countries within EU, with no other duties or fees added. For countries outside EU, a shipping charge will be added. Local import duties, customs, tariffs and/or VAT/tax fees may be applied by your country's customs authorities. Please check our local import regulations exact fees. Normally, this will be invoiced separately by the shipping partner or customs. All parasols are delivered from Italy to you by courier.
EU – All the prices are including Swedish VAT (25%). For countries outside EU- local VAT may be charged by your country's customs authorities and this will be paid by the customer when your order arrives in your country. Custom and duty fees may also be applied and are paid by the customer.
RETURN & EXCHANGE POLICY
We do not offer returns on our parasols because they are custom made for you. Your product order is specially manufactured for you and are all final sale and cannot be exchanged or returned. You have 2 days from purchase to cancel the order before production starts.
Please inspect all shipments immediately upon arrival. If your package arrives with signs of loss or damage, you must open the package while the driver is still present. If the item were damaged, don't accept the package from the currier, it will be sent back directly to the factory. For claims they must be reported by email within 7 days of delivery. Musch parasols may vary in detailing as a result of the handcrafted work of this item. You accept this when the order is placed. Weather related damage or customer handeling errors on the product will not be considired as claim for refund.
DESIGN RIGHTS AND PROTECTION
All the designs are owned by Muschem AB. We will take legal matters accordingly if we find our designs being plagiarized or copied.
Copyright of logos, design, trademarks, text and images on this website is owned by Muschem AB. Our terms and condition are in compliance with Swedish law. Any disputes fall under Swedish jurisdiction.
Muschem AB shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption or failure of electricity and internet services or other similar occurrence beyond Muschems control. When an event of Force Majeure Muschem AB shall soonest possible notify the Customer.